PURCHASE INFORMATION

SHOPPING ONLINE WITH DES KOHAN

Shopping online at DES KOHAN is easy, efficient and designed with the intention to have a unique experience!

For existing customers, go to My Account and simply sign in with your email address and password to proceed to the payment page. 

For new customers, enter your first and last name, your email address and password, then choose a password that is at least 6 characters long. You will next be asked to provide your shipping and billing details, then your payment details at the payment page.

PAYMENT

DES KOHAN accepts the flowing forms of payment for online purchases:

• Visa®
• MasterCard®
• American Express®
• Discover®
• JCB®
• ELO® 
• PayPal®
• ApplePay®

 

SALES TAX IN THE US

Sales tax will only be charged on orders shipped within California. 

No other tax or import duty will be applied to orders shipped within the US.

IMPORT/DUTY TAX

DDU (Delivered Duty Unpaid) - The delivery recipient is responsible for paying all customs and clearance related duty/Import tax at the time of delivery, which is based on the full purchase price paid for the order (as reflected on the commercial invoice). This applies to shipping addresses outside the US where these fees cannot be predetermined. DES KOHAN is not responsible for any fees associated with orders shipped outside the US charged by customs for DDU deliveries.

Our shipping partners at UPS or DHL for International orders, will contact you when your order arrives to arrange for the payment of the import fees to clear your item(s) for delivery. Please contact the local customs bureau for any questions related to the import tax / duty fees levied by the country of import.

Please note the shipping fee of your order does not include any additional import duties, customs and local sales taxes levied by the country of import.

If you refuse any shipments from DES KOHAN, you are responsible for the original shipping charges, any duties, taxes and/or customs charges, as well as the cost of returning the package to DES KOHAN. This amount will be subtracted from your merchandise refund.

We are unable to refund any import tax/duty (apart from CALIFORNIA State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax / duty for import to delivery destinations outside the US.

SECURITY

D E S   K O H A N uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.

TRACKING YOUR ORDER

An order confirmation will be sent to you by email once your order is placed. In addition, a shipping confirmation with tracking will be emailed to you once your order has shipped.